Frequently asked questions

Find the most frequently asked questions
WHERE CAN I BUY TICKETS?

AQUATIS tickets can be purchased either on our website or directly at the ticket office.

HOW TO AVOID WAITING TIME AT THE CHECKOUT?
HOW MUCH DOES AN AQUATIS TICKET COST?
HOW TO BENEFIT FROM THE AI/AVS/STUDENT/FAMILY RATES?
IS IT POSSIBLE TO LEAVE THE TOUR ROUTE TO EAT?
I DON'T HAVE A SPECIFIC DATE FOR MY VISIT, IS IT POSSIBLE TO BUY A TICKET?
CAN THE TICKET BE PRESENTED ON A SMARTPHONE?
I LOST MY TICKET, WHAT SHOULD I DO?
I GOT THE WRONG DATE, WHAT SHOULD I DO?
WHAT PAYMENT METHODS ARE ACCEPTED AT THE CHECKOUT?
WHAT PAYMENT METHODS ARE ACCEPTED ONLINE?
CAN I PAY IN CASH WITH CURRENCIES OTHER THAN SWISS FRANCS?
HOW TO USE A GIFT VOUCHER?