General Terms

and Conditions of Sale

These General Terms and Conditions of Sale rule the relations between purchaser-consumers of tickets available online and AQUATIS SA, a limited liability company incorporated under the laws of Switzerland, with its registered office at Chemin des Lentillières 24 1023 Crissier (Switzerland), holder of IDE CHE-113.195.422 and entered in the Commercial Register under the number CH-550.1.048.315-2.

Any purchase on the website performed within the scope of these General Terms and Conditions of Sale is subject to these conditions and entails the unreserved acceptance of these conditions, notwithstanding any provision to the contrary.



Terms commencing with a capital letter within these General Terms and Conditions of Sale are to be interpreted as follows:

  • "Purchaser": Consumer purchasing a ticket permitting access to the AQUATIS complex;
  • "Tickets": digital version of the tickets permitting access to the AQUATIS complex;
  • "Conditions": these General Terms and Conditions of Sale;
  • "Consumer" refers to a natural person acting for purposes which are not within the scope of his commercial, industrial, artisanal or liberal activity;
  • "AQUATIS Aquarium-Vivarium Lausanne": a leisure and discovery complex dedicated to the freshwater world of the five continents
  • "Website": the website of the AQUATIS Aquarium-Vivarium Lausanne, at



These Conditions apply to the sale of Tickets to Purchasers on the Website.

On placing an order, the Purchaser acknowledges having read, understood and accepted these Conditions, without any reservations.

Each order placed following publication of the new version of the Conditions by AQUATIS Aquarium-Vivarium Lausanne is subject to acceptance of the latter.



The various packages and their features are detailed on the Website.



To purchase one or more Tickets - for oneself or to be offered to a third party, the Purchaser must access the Website and complete the required fields to place an order.

By placing an order on this Website, the Consumer agrees to purchase the products he selected in accordance with these Conditions.

Orders placed on this Website may be subject to minimum or maximum quantity limits.

Once the transaction is finalised, the Purchaser receives a confirmation of purchase via email.

The orders placed on this Website do not constitute a binding contract until they have been confirmed via an email from AQUATIS Aquarium-Vivarium Lausanne.

AQUATIS Aquarium-Vivarium Lausanne reserves the right to reject an order, in particular in the event of insolvency.

The data recorded by AQUATIS Aquarium-Vivarium Lausanne constitute irrefutable proof of the order or of the transaction. The data recorded by the payment system is irrefutable evidence of the financial transaction.



The price of the Tickets, in Swiss francs and including all taxes, will appear on the Website at the time of placing the order.

The price of the Tickets is established on the basis of the applicable tax rates valid on the date of entry into force of the Conditions. It may be amended at any time in the event of alterations of these tax rates.

AQUATIS Aquarium-Vivarium Lausanne reserves the right to alter its prices at any time and to cancel a contract presenting wording, printing or calculation errors.



The price of the Tickets purchased on the Website must be paid in full at the time of purchase.

Payments performed on the Website are secured by the use of an encryption process ensuring data confidentiality and security.



The Ticket is delivered via email to the email address indicated by the Purchaser at the time of purchase.



Tickets, even if unused, cannot be amended, exchanged or refunded.



All vouchers are valid for one year from the date of purchase.



The Conditions apply to any Ticket purchase as of 18 September 2017.



AQUATIS SA reserves the right to perform amendments to the Conditions, as well as to the rate of the Tickets, in whole or partially, without prior notice. Such amendments shall become effective on the date specified in the Conditions.



Upon registration of the Purchaser on this Website, the accuracy and completeness of the mandatory data to be provided for the purchase of Tickets must be confirmed by the Purchaser.

Any change of address or contact details must be notified to AQUATIS Aquarium-Vivarium Lausanne.

Pursuant to the provisions of Articles 8 and 9 of the Federal Data Protection Act of 19 June 1992, personal data collected from a Purchaser shall be processed with the consent of the Purchaser, for the purpose of submitting commercial offers. The recipients of the data are AQUATIS SA and BOAS Gestion SA, as well as, with the Purchaser´s consent, the commercial partners of AQUATIS SA.

Anyone whose data has been collected, has the right to access, rectify and delete this data, which can be exercised by contacting AQUATIS SA.

By using this Website, the Purchaser agrees to be bound by the AQUATIS SA Terms of Use and Privacy Policy.


AQUATIS SA declines all responsibility with regard to the information that can be consulted on its Website or contained in its marketing e-mails. The only exception is information that is clearly defined as being released or explicitly published by AQUATIS SA. AQUATIS SA exercises no control over the information recorded on external servers, publicly accessible servers, usenet information servers, discussion forums, chat rooms, etc. The information contained on the AQUATIS SA Website is subject to amendments at any time. AQUATIS SA cannot guarantee its integrity nor topicality. The use of this information is the responsibility of the internet users.



Any complaint relating to a Ticket purchase must be addressed to AQUATIS SA (AQUATIS Aquarium-Vivarium Lausanne, Traitement des données personnelles, Route de Bern 144, 1010 Lausanne-Vennes - email:



These Conditions are subject to Swiss law, as AQUATIS SA is registered in Switzerland.


Lausanne, 01 January 2024