Frequently asked questions
- PRACTICAL INFORMATION
- CATERING & SHOP
- EVENT ORGANIZATION
AQUATIS tickets can be purchased either on our website or directly at the ticket office.
By buying your tickets directly on the website, you will not need to go to the cash desk. You can access the tour directly by scanning your ticket (printed or on your mobile phone) at the access terminals.
Prices for tickets sold online can vary from -20% to +10% compared to the fixed price at the box office. Our pricing page contains more details on all our ticket types.
AQUATIS applies these rates upon presentation of an official document proving your special status. AI/AVS tickets are available at the cash desk only. Visit our rates page for more details on all our ticket types.
Yes, simply go through our shop, a counterfoil will be provided. You can eat at The Garden restaurant, for example. You can return to the tour by presenting the voucher at the ticket office.
Yes, it is possible. In this case, you just have to buy a "value" gift voucher. You can find all our gift vouchers on this page.
Yes, you can present the ticket received by e-mail at the ticket booths without going through the ticket office. The barcode on the ticket must be clearly visible. This also works if you have printed the ticket!
If you bought your ticket online, you received a confirmation email containing your tickets. If you have lost this email, you can send an email to firstname.lastname@example.org with your details. Your tickets can be sent back to you by email if we find your tickets according to your instructions.
You can go to the AQUATIS ticket office or send an email to email@example.com with your full contact details, order number and order email address and your ticket will be exchanged.
- AQUATIS gift vouchers
- Credit/debit cards (Maestro/Mastercard/Visa/Postfinance/American Express/Diners Club/VPay/Discover)
- TWINT, Apple Pay, Samsung Pay, Google Pay
- Cheques and money orders are not accepted
- AQUATIS gift vouchers
- Credit/debit cards (Maestro/Mastercard/Visa/Postfinance/American Express/Diners Club/Discover)
You can pay in Euros. Only banknotes are accepted. Change is given in Swiss francs.
If you use a credit card and depending on your bank's policy, you may be charged in your own currency.
Please present your gift voucher at the AQUATIS cash desk, at the Piranha restaurant or at the Aquatis Hotel. The amount of your purchases will be debited from your voucher and you can use the remaining amount.
You can also pay for your tickets online with your gift voucher. Select the payment method by gift voucher when making your purchase.
10am to 6pm every day of the year including public holidays
(Please note that the doors close at 17:10)
10am to 5pm on 24, 25 and 31 December
You will find all the information about the opening hours on the page Prepare your visit.
To enjoy the AQUATIS experience, our customers spend an average of 2 hours on the tour.
Yes, the entire site is accessible to people with reduced mobility. Find all the information on this subject on the accessibility page.
Yes, we have wheelchairs available by reservation. Please do not hesitate to contact us.
Medical assistance dogs and guide dogs are welcome on the course. Other pets are not allowed. There is no specific area for your dog to wait for you.
No. Eating food on the course is not permitted. However, there are spaces available for this purpose. A picnic area in the middle of the tour route is available free of charge.
There are plenty of footstools along the route for you to take your time or rest.
For the welfare of the animals, it is not allowed. Find out more about our conservation programmes here.
AQUATIS, in partnership with the Aquatis hotel and its restaurants, offers you attractive accommodation options including admission and overnight stay on the hotel offers page.
We advise our customers to avoid wearing dresses and skirts, as our scenography includes mirrors on the floor, otherwise no dress is recommended.
AQUATIS invites you to take a journey through the five continents to discover the main freshwater ecosystems. Europe, Africa, Asia, Oceania and America. An exceptional journey around the world! Find more information on Prepare your visit or discover our conservation programmes.
Yes, a special area has been set aside to park prams so that you don't have to worry about getting stuck on the course. We remind you that AQUATIS does not take any responsibility in case of theft, this area is not supervised.
Yes, there is a dedicated passageway at the access terminals which will also allow you to access the tour route with a pushchair easily.
Changing tables are available in the toilets on each floor of the building.
Family tickets are available online and on site at the AQUATIS ticket office.
Children under 5 years old enter free of charge and do not need a ticket. There is a passage to the left of the gates for them and for strollers. You can also carry your child through the gate.
By car, take the A9 motorway, exit Vennes.
By train, get off at Lausanne station and take the M2 metro to the Croisettes - Vennes stop. You can find all access and transport options on this page.
A P+R car park for cars and two-wheelers with 1,200 spaces is located just below AQUATIS. You can find all the access and transport option on this page. If you have a camper van, it must be parked at the P+R Bellerive. A car park with 6 spaces is available for coaches.
Yes, if you are parked in the P+R car park in Vennes and you come to visit AQUATIS, you benefit from a preferential rate of -50% on your parking ticket. To benefit from this discount, please ask at the shop's cash desk at the end of your visit.
The restaurants can be accessed before or after the visit, without necessarily having to follow the route. They are accessible to all customers. If you wish to leave the tour route and take a short break at the The Garden Restaurant, you can rejoin the tour route by contacting our ticket office. See the section "Is it possible to leave the tour to eat?
Discover all the useful information on The Garden Restaurant.
Yes, The Garden Restaurant serves vegetarian and vegan dishes. You can find the menu on the page The Garden Restaurant.
Yes, a free picnic area is available outside the tour route for those who wish to do so.
You will pass through the shop at the end of the tour. The shop is accessible to everyone, even without a ticket for the tour.
Our shop, which has the theme of "the water world", offers souvenirs, soft toys, educational material and snacks & drinks.
The shop is open at the same times as the course:
10am to 6pm every day of the year (including public holidays)
10am to 5pm on 24, 25 and 31 December
You will find all the opening information on the page Prepare your visit.
Yes, wifi is available free of charge on the entire AQUATIS course.
Simply book at firstname.lastname@example.org find more information on our guided tours page.
Yes, secure lockers are available at the entrance, after the checkouts, for your bags or personal belongings.
Special rates are available on our group page or by contacting us via email@example.com.
Yes, with pleasure! You can find all our packages on our birthday page or contact us at firstname.lastname@example.org.
For all requests for corporate or private events, please contact us by e-mail at email@example.com or find more information on our groups page.
We are sure to have an attractive offer for you!