WHERE CAN I BUY AQUATIS ADMISSION TICKETS?
AQUATIS tickets can be purchased on our website, directly at the ticket offices or via certain partners. In case of technical difficulties concerning online ticketing, please contact us at email@example.com
HOW MUCH DOES AN AQUATIS ENTRANCE TICKET COST?
- The adult ticket costs CHF 29.
- The child ticket from 6 to 15 years old costs CHF 19.
- Children under the age of 6 have free access.
Find more information on our "Plan Your Visit" page.
HOW TO BENEFIT FROM PREFERENTIAL RATES?
AQUATIS applies preferential rates on presentation of an official document certifying your particular status. At certain periods, it is also possible to benefit from preferential rates. We invite you to consult the different products and rates under the heading « Plan Your Visit »
DOES THE ENTRANCE TICKET ALLOW FOR MULTIPLE VISITS?
Yes, the entrance ticket is valid without time limit, on the same day. If you leave the tour route and take a short break, please contact our ticket office.
IS IT POSSIBLE TO BUY A TICKET WITHOUT A SPECIFIC VISIT DATE?
Yes, it is necessary to buy a gift voucher in value in order to visit the tour at your convenience.
CAN WE PRESENT THE TICKET ON A SMARTPHONE?
At the end of your online purchase, you will receive a pdf file containing your dematerialised ticket by e-mail. You can present it to the access control as soon as the barcode on the ticket is clearly visible and can be read by the scanner.
WHAT MEANS OF PAYMENT ARE ACCEPTED AT THE CASH DESKS?
- Gift vouchers
- Credit/Debit Cards (Maestro/Mastercard/Visa/Postfinance/American Express)
- TWINT, Apple Pay, Samsung Pay, Google Pay
- Cheques are not accepted
WHICH PAYMENT METHODS ARE ACCEPTED ONLINE?
- Credit/Debit Cards (Mastercard/Visa/Postfinance/American Express)
CAN I PAY IN CASH IN CURRENCIES OTHER THAN SWISS FRANCS?
Only Swiss Francs are accepted for cash payments. For payments in Euros, only banknotes are accepted. Change is given in Swiss francs. If you use a credit card and according to the policy of your bank, you can be charged in your own currency.
HOW TO ENJOY A GIFT VOUCHER?
Once you have received the electronic version of the gift voucher, you can download it to your smartphone or print it. You must then present it at the AQUATIS cash desks. In exchange, you will receive a gift card for the amount of the voucher purchased and you will be able to use this amount for appetizers, as well as at the restaurant Le Piranha and at Aquatis Hotel.
WHAT ARE THE OPENING HOURS?
1 November to 31 March: 10:00 am - 6:00 pm
April 1 to October 31: 09:00 - 18:00
24, 25 and 31 December: closing at 17.00 hrs.
DOES AQUATIS HAVE ANY DAYS OFF?
AQUATIS is open every day, all year round!
WHEN ARE THE AQUATIS NIGHT EVENTS HELD?
The Aquarium and its shop welcome you until 9pm on some exclusive dates! Check our news regularly for upcoming events.
HOW LONG DOES THE VISIT LAST?
The visit lasts on average 2 hours.
IS AQUATIS ACCESSIBLE TO PEOPLE WITH REDUCED MOBILITY?
The entire platform is accessible to people with reduced mobility.
ARE WHEELCHAIRS AVAILABLE?
Wheelchairs are available upon prior reservation.
IS THERE A RESERVED AREA FOR PUSHCHAIRS?
A special area has been set aside to park pushchairs so that you don't get stuck on the course.
ARE CHANGING TABLES AVAILABLE?
Yes, changing tables are available in the toilets.
ARE PETS ALLOWED IN AQUATIS?
Dogs and other pets are not allowed except for blind dogs.
IS IT POSSIBLE TO EAT ON THE TOUR ROUTE?
It is forbidden to bring personal food on the course.
Thank you for your understanding.
ARE THERE CHAIRS AVAILABLE FOR BREAKS ALONG THE COURSE?
There are many footstools and chairs along the course so that you can take the time to admire the species of AQUATIS.
IS IT ALLOWED TO TAKE PICTURES OR VIDEOS?
Yes, the use of cameras or video cameras inside AQUATIS is allowed. It is simply important not to use the flash for the well-being of the animals. You can take pictures of yourself and share your experiences on social networks.
IS IT ALLOWED TO FEED THE ANIMALS?
It is forbidden to throw food in ponds, aquariums, terrariums or aquaterrariums.
WHERE ARE THE TOILETS LOCATED?
Toilets are located on the course and are indicated by our signage. You do not have to leave the course to access the toilets. Toilets are also located at the Piranha and at the reception of Aquatis Hotel.
WHAT ARE THE ACCOMMODATION OPTIONS?
A package including one night's accommodation at Aquatis Hotel is available at a special rate.
The Discovery Hotel in Crissier is also an alternative.
More information is available here.
WHAT CAN WE SEE AT AQUATIS?
10'000 fish, 100 reptiles & amphibians and some 300 plant species. More information here.
CAN WE PAY WITH REKA CHECKS?
REKA cheques are not accepted at the cash registers.
IS THERE A DRESS CODE AT AQUATIS?
We advise our female customers to avoid wearing dresses and skirts, as our scenography includes floor mirrors.
HOW TO GET TO AQUATIS?
By car, take the A9 motorway, exit Vennes.
By train, get off at Lausanne station and take the M2 metro towards Croisettes - stop at Vennes.
More information here.
WHAT ARE THE PARKING OPTIONS?
A P+R parking for cars and 2 wheels with 1'200 spaces is located just below AQUATIS. A 6-place car park is available for coaches. Motorhomes must be parked at P+R Ouchy.
IS THERE A PREFERENTIAL RATE FOR P+R PARKING?
Yes, if you are parked at the P+R car park in Vennes and you come to visit AQUATIS, a preferential rate of CHF 1.00/45 min is applied. Please have your parking ticket validated at the AQUATIS ticket office when you buy your tickets or when you go out to the shop.
HOW TO GET TO THE PIRANHA, THE AQUATIS RESTAURANT?
The Piranha is accessible before or after the visit, without necessarily doing the tour. It is however impossible to access the Piranha from the tour route. Once on the route, you will not be able to leave it to go to the restaurant. The Piranha is also accessible to customers without a ticket.
WHAT ARE THE OPENING HOURS OF THE PIRANHA?
Open all year round from Wednesday to Sunday, from 09:00 to 17:00.
DOES THE PIRANHA SERVE VEGETARIAN DISHES?
Yes, the Piranha serves vegetarian and vegan dishes.
CAN WE PICNIC AT AQUATIS?
Yes, a picnic area is available for those who wish to do so.
HOW DO I GET TO THE AQUATIS SHOP?
The shop is accessible after the visit, at the end of the tour. It is not accessible during the tour.
WHAT ARE THE OPENING HOURS OF THE SHOP?
From 1st November to 31st March: 10:00 am - 6:00 pm
From 1st April to 31st October: 09.00 - 18.00 hrs.
24, 25 and 31 December: closing at 17.00 hrs.
CAN WE CONNECT TO WIFI?
Yes, wifi is available free of charge in the different areas of the AQUATIS platform.
WHERE TO FIND THE AQUATIS APPLICATION?
The AQUATIS Aquarium-Vivarium application is available on the App Store and the Google Play Store.
More information here.
HOW CAN I BENEFIT FROM THE AQUATIS APPLICATION?
WHO IS THE GUIDED TOUR FOR?
The guided tour can be booked by any public. However, minors must be accompanied and it is only from 10 years old that they can have an audiophone to follow the visit like adults. You can book a guided tour with one of our mediators in French, English, German or Italian at firstname.lastname@example.org
HOW LONG DOES A GUIDED TOUR LAST?
The guided tour lasts 1h30. More information on our page "information-prices".
IS IT POSSIBLE TO DEPOSIT PERSONAL BELONGINGS IN LOCKERS?
Secure lockers are available at the entrance after checkout for your bags or smaller personal belongings. Keep the key with you during the journey and collect your belongings on the way out, by the side of the shop. AQUATIS declines all responsibility in case of theft or loss of the items placed in the lockers.
ARE GROUP VISITS POSSIBLE AT AQUATIS?
CAN WE HAVE A BIRTHDAY PARTY AT AQUATIS?
Yes with pleasure. Any child up to 13 years old can celebrate his birthday with his friends at AQUATIS. More details on our "information-price list" page.
HOW CAN WE ORGANIZE AN EVENT AT AQUATIS?
For all requests for corporate or private events, please contact us by e-mail at email@example.com
ARE TEMPORARY EXHIBITIONS PLANNED?
WHO ARE THE EDUCATIONAL ACTIVITIES AIMED AT?
The educational workshopoffered by AQUATIS are aimed at young and old, at children and teenagers in and out of school as well as adults. Generally speaking, the activities are intended for all those who wish to experience a total immersion in the heart of fresh water and learn more about this fascinating environment.
IS AQUATIS' EDUCATIONAL OFFER IN RELATION TO THE EDUCATIONAL PLAN OF THE FRENCH-SPEAKING PART OF SWITZERLAND?
The activities and workshops proposed at AQUATIS are developed in connection with the Plan d'Etudes Romand (PER). We invite you to consult thethematic files of each workshop in order to know the objectives of the PER:
WHAT EDUCATIONAL OFFERS DOES AQUATIS OFFER?
The educational offers proposed by AQUATIS are the following:
- Educational workshop 6-8 years Cycle 1
- Educational workshop 8-12 years Cycle 2
- Educational workshop 12-15 years Cycle 3
- Workshop from 15 years old - sociality
- Workshop from 15 years old - evolution
- Discovery guided tour from 10 years old
- Self-guided tour for classes
- Anniversary workshop 5-9 years
- Anniversary workshop 8-15 years old
For more information, we invite you to consult the presentation of the pedagogical workshops.
ARE AQUATIS EDUCATIONAL OFFERS AVAILABLE ALL YEAR ROUND?
Educational offers are available all year round.
From 1 April to 31 October: every day from 9 a.m. to 4 p.m.
From November 1 to March 31: daily from 10 am to 4 pm.
FOR HOW MANY STUDENTS ARE AQUATIS EDUCATIONAL ACTIVITIES PLANNED?
- Educational workshop 6-8 years old Cycle 1: groups of 15 to 25 pers.
- Educational workshop 8-12 years old Cycle 2: groups of 15 to 25 pers.
- Educational workshop 12-15 years old Cycle 3: groups of 15 to 30 people.
- Workshop from 15 years old - sociality: groups of 10 to 25 people.
- Workshop from 15 years old - evolution: groups of 10 to 25 people.
HOW TO BOOK AN EDUCATIONAL ACTIVITY?
For any reservation, please contact us at firstname.lastname@example.org
HOW TO TAKE ADVANTAGE OF THE CGN RATE?
If you wish to come by boat, take advantage of our partnership with CGN at a special rate: book your package on the website cgn.ch
HOW TO BOOK YOUR VISIT THROUGH FNAC?
Our tickets (excluding reduced fares) are available at FNAC's online ticket office or directly at the points of sale. A special membership rate is also available.également disponible.
HOW TO BOOK A COMBINED PACKAGE WITH THE OLYMPIC MUSEUM?
The AQUATIS entrance fee + overnight stay + entrance to the Olympic Museum can be booked at the reception desk of Aquatis Hotel or by email at email@example.com
HOW TO RECEIVE YOUR MYSTERY GIFT WITH THE LHC TICKET?
All you have to do is present your LHC match ticket and your entrance ticket to AQUATIS to receive your mystery gift.
You have until the end of the 2019/2020 season (mid-April 2020) to take advantage of this offer.
*subject to stock availability.
HOW WAS THE AQUATIS PROJECT BORN?
Discover the complete history of the AQUATIS project.