- SANITARY MEASURES (COVID-19)
- PRACTICAL INFORMATION
- CATERING & SHOP
- EVENT ORGANIZATION
Yes, following the decisions of the Federal Council, from 13 September 2021 the AQUATIS tour is only accessible on presentation of a valid Covid Certificate for people over 16 years old. Please also bring an identity document. Otherwise, no refund will be made.
No, this is not necessary. In order to avoid waiting time at the ticket office, AQUATIS tickets can be purchased on our website. The number of online tickets may be limited due to restrictions. If there are no more tickets available online, please buy them directly at the AQUATIS ticket office.
Present yourself at the cash desk on the day of your visit (before 19 September 2021, 6 months after the reopening of the establishment) and the date of your gift voucher may be changed.
Masks must be worn from the age of 12, subject to the restrictions of the authorities, and can be used if necessary. AQUATIS complies with all FOPH safety regulations. As a member of the zoosuisse association, a protection plan has also been put in place.
As a member of the zoosuisse association, a protection plan has been put in place. AQUATIS therefore complies with all the safety regulations of the FOPH.
AQUATIS tickets can be purchased either on our website or directly at the ticket office.
By buying your tickets directly on the website, you will not need to go to the cash desk. You can access the tour directly by scanning your ticket (printed or on your mobile phone) at the access terminals.
Prices for tickets sold online can vary from -65% to +20% compared to the fixed price at the box office. More details on all our ticket types can be found on our prices page.
AQUATIS applies these rates upon presentation of an official document proving your special status. These AI/AVS/Student tickets are only available at the cash desk. Visit our rates page for more details on all our ticket types.
Yes, simply go through our shop, a counterfoil will be provided. You can eat at the Piranha restaurant, for example. You can return to the tour by presenting the voucher at the ticket office.
Yes, you can present the ticket received by e-mail at the ticket booths without going through the ticket office. The barcode on the ticket must be clearly visible. This also works if you have printed the ticket!
If you bought your ticket online, you received a confirmation email containing your tickets. If you have lost this email, you can send an email to firstname.lastname@example.org with your details. Your tickets can be sent back to you by email if we find your tickets according to your instructions.
You can go to the AQUATIS ticket office or send an email to email@example.com with your full contact details, order number and order email address and your ticket will be exchanged.
- AQUATIS gift vouchers
- Credit/debit cards (Maestro/Mastercard/Visa/Postfinance/American Express/Diners Club/VPay/Discover)
- TWINT, Apple Pay, Samsung Pay, Google Pay
- Cheques and money orders are not accepted
- AQUATIS gift vouchers
- Credit/debit cards (Maestro/Mastercard/Visa/Postfinance/American Express/Diners Club/Discover)
For cash payments, only Swiss francs are accepted. For payments in Euros, only banknotes are accepted. Change is given in Swiss francs.
If you use a credit card and depending on your bank's policy, you may be charged in your own currency.
Please present your gift voucher at the AQUATIS cash desk, at the Piranha restaurant or at the Aquatis Hotel. The amount of your purchases will be debited from your voucher and you can use the remaining amount.
You can also pay for your tickets online with your gift voucher. Select the payment method by gift voucher when making your purchase.
10am to 6pm every day of the year including public holidays
(Please note that the doors close at 17:10)
10am to 5pm on 24, 25 and 31 December
You will find all the information about the opening hours on the page Prepare your visit.
To enjoy the AQUATIS experience, our customers spend an average of 2 hours on the tour.
Yes, the entire site is accessible to people with reduced mobility. Find all the information on this subject on the accessibility page.
Yes, we have wheelchairs available by reservation. Please do not hesitate to contact us.
Medical assistance dogs and guide dogs are welcome on the course. Other pets are not allowed. There is no specific area for your dog to wait for you.
No. Eating on the tour is not allowed. However, there are special areas for small children. A picnic area outside the tour route is available free of charge.
There are plenty of footstools along the route for you to take your time or rest.
For the welfare of the animals, it is not allowed. Find out more about our conservation programmes here.
We advise our customers to avoid wearing dresses and skirts, as our scenography includes mirrors on the floor, otherwise no dress is recommended.
Yes, a special area has been set aside to park prams so that you don't have to worry about getting stuck on the course. We remind you that AQUATIS does not take any responsibility in case of theft, this area is not supervised.
Yes, there is a dedicated passageway at the access terminals which will also allow you to access the tour route with a pushchair easily.
Changing tables are available in the toilets on each floor of the building.
Family tickets are only available on site at the AQUATIS ticket office. Come and visit us.
By car, take the A9 motorway, exit Vennes.
By train, get off at Lausanne station and take the M2 metro to the Croisettes - Vennes stop. You can find all access and transport options on this page.
Yes, if you are parked in the P+R car park in Vennes and you come to visit AQUATIS, you benefit from a preferential rate of -50% on your parking ticket. To benefit from this discount, please ask at the shop's cash desk at the end of your visit.
The restaurants can be accessed before or after the visit, without necessarily having to follow the route. They are accessible to all customers. If you wish to leave the tour route and take a short break at the Piranha restaurant, you can rejoin the tour route by contacting our ticket office. See the section "Is it possible to leave the tour to eat?
Discover all the useful information on the Piranha page.
Yes, Le Piranha serves vegetarian and vegan dishes. You can find the menu on the page restaurant le Piranha
Yes, a free picnic area is available outside the tour route for those who wish to do so.
You will pass through the shop at the end of the tour. The shop is accessible to everyone, even without a ticket for the tour.
Our shop, which has the theme of "the water world", offers souvenirs, soft toys, educational material and snacks & drinks.
The shop is open at the same times as the course:
10am to 6pm every day of the year (including public holidays)
10am to 5pm on 24, 25 and 31 December
You will find all the opening information on the page Prepare your visit.
Yes, wifi is available free of charge on the entire AQUATIS course.
Yes, secure lockers are available at the entrance, after the checkouts, for your bags or personal belongings.